Lift Company in Essex, London and Nationwide

A Future Lift Services maintenance contract covers planned service visits at a frequency agreed for your lift. On each visit our engineer works through a checklist for that type of lift: doors and door locks, the safety circuit, ropes and suspension, the drive and controller, hydraulics where fitted, alarms and emergency lowering, lubrication and ride quality. Findings and defects are recorded and reported to you. Breakdown call-outs and parts are charged separately, and we quote for parts and larger repairs before we start, so there are no surprises on the invoice.

The Future Lift Services emergency line is answered 24 hours a day, 365 days a year. If someone is trapped, we dispatch an engineer immediately and aim to be on site within 1 hour. Other breakdowns are prioritised by how badly they affect your building, and maintenance contract customers come first. Our office is open Monday to Friday, 08:00 to 17:00, on 01708 986845.

Stay calm and keep talking to the people inside so they know help is coming. Call Future Lift Services on 01708 986845, or your lift’s emergency number if it has one, and tell us the address, which lift it is and whether anyone is unwell. If anyone is hurt or unwell, call 999 as well. Do not try to open the doors or release people yourself: releasing trapped passengers must only be done by a trained person, because a lift that moves unexpectedly can cause serious injury.

It depends on the type of lift, how much it is used and the manufacturer’s guidance. As a guide, we recommend servicing busy passenger lifts every two months and most other lifts, such as platform lifts, service lifts and dumbwaiters, twice a year. Regular servicing usually means fewer breakdowns, less time out of action and lower repair bills. Servicing is separate from the LOLER thorough examination (see below), which lifts that carry people need at least every six months.

Yes. Changing lift company should never leave you without cover. We start with a survey of the lift and collect its service records and examination reports, so we know its history. We then take over in stages, so there is never a gap in emergency cover while the change happens. Any overdue servicing we find is booked in during the first weeks.

Yes. As an independent lift company, we are not tied to one manufacturer: our engineers maintain, repair and modernise lifts from most manufacturers, including passenger, goods and platform lifts, service lifts and dumbwaiters. We work on all makes of dumbwaiter and food lift, which are a large part of our work for restaurants, pubs and hotels.

We arrange LOLER thorough examinations, carried out by an independent examiner, so every examination stays impartial. Under LOLER, lifts that carry people need a thorough examination at least every six months, and other lifting equipment at least every 12 months, unless a written examination scheme says otherwise. When the report lists defects, our engineers can carry out the repairs and maintenance needed to put them right.

The duty holder, usually the building owner, employer, landlord or managing agent. They must make sure the lift is kept in good repair, properly maintained, and thoroughly examined at the required intervals, and that the records are kept. A maintenance contract with a lift company is the usual way to meet these duties, and we help you keep the paperwork in order.

Repair makes sense while the lift is reliable and parts are still easy to get. Modernisation is worth considering when breakdowns become frequent, parts are obsolete or hard to find, the lift stops out of level, the ride is slow or rough, or it no longer meets current accessibility or safety expectations. Modernisation does not have to mean a new lift: often the controller, doors or drive can be replaced and the rest kept. We will give you an honest view after a free survey.

Yes. We install new passenger lifts, platform lifts (including through-floor lifts), goods lifts, service lifts and dumbwaiters for commercial and residential buildings. We can then maintain the lift for you, so one lift company looks after it from day one.

Future Lift Services is an independent lift company based predominantly in Essex, London and the South East. We also work nationwide, with our engineers maintaining, repairing and modernising lifts across England, Scotland and Wales.

Yes. We are accredited under CHAS, SafeContractor and SMAS Worksafe, and we are working towards ISO 9001.

One of our engineers visits, looks over the lift and its condition, asks how it is used and checks any service records you have. You then get a clear quote for the maintenance, repairs or modernisation it needs. The survey is free and there is no obligation to use our lift services.

A LOLER thorough examination does not give a simple pass or fail. The independent examiner writes a report listing any defects and how soon each must be put right. A defect that is an immediate risk means the lift must not be used until it is fixed, and the examiner also reports it to the enforcing authority (HSE or the local authority). Other defects come with a date to fix them by. Send us the report and Future Lift Services will quote for the repairs and carry them out, so you can show the defects were dealt with. Keep the report with your lift records.

Call Future Lift Services on 01708 986845. The line is answered 24 hours a day for emergencies, and our office is open Monday to Friday, 08:00 to 17:00. For non-urgent faults you can also email admin@futureliftservices.co.uk. Tell us the site address, which lift it is, what it is doing (for example stuck at a floor, doors not closing, or an error message on the display) and whether anyone is trapped. If the lift is not safe to use, keep people out of it and put a notice on each floor until our engineer arrives.

Keep every LOLER thorough examination report, the record of each service visit, details of repairs and parts replaced, and any correspondence with your insurer about the lift. These records show the lift is being properly maintained and examined, which is what an insurer, an auditor or the HSE will ask to see. As your lift company, we record our findings on every visit and send them to you, so your records stay complete and up to date.

Yes. Dumbwaiters and food lifts are a large part of our work, mainly for restaurants and restaurant groups, hotels, pubs and charity retailers. We work on all makes, from routine servicing to larger repairs such as replacing hatch doors, selector and control boards, re-roping and replacing the car. As a guide, we recommend servicing a dumbwaiter twice a year. See our dumbwaiter and food lift page for more, or ask Future Lift Services for a free lift survey and quote.